Privacy Policy

Introduction

peaknetworker Lda. ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website peaknetworker.top and use our travel insurance comparison services.

As a company registered in Portugal (Registration Number: 498235647), we comply with the General Data Protection Regulation (GDPR) and all applicable European Union and Portuguese data protection laws. This policy applies to all personal data we collect from you, whether through our website, email communications, or other interactions with our services.

Data Controller Information

The data controller for your personal information is:

Data We Collect

We collect different types of personal data depending on how you interact with our services. The data collection occurs through various means including website visits, contact forms, and direct communications.

Personal Information You Provide

When you contact us or use our services, we may collect the following personal information:

• Name and contact details (email address, phone number)
• Travel plans and destinations
• Insurance requirements and preferences
• Age and health information relevant to travel insurance
• Communication preferences
• Any other information you choose to provide in your enquiries

Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referral sources and search terms
• Cookie preferences and consent choices

How We Use Your Information

We use of your data is based on legitimate legal grounds under GDPR. We process your personal information for the following purposes:

Service Provision (Legal Basis: Contract Performance)

• Providing travel insurance comparison and recommendation services
• Responding to your enquiries and requests for information
• Connecting you with suitable insurance providers
• Customer support and service improvement

Communication (Legal Basis: Legitimate Interest)

• Sending you requested information about travel insurance
• Following up on your enquiries
• Providing updates about relevant insurance products
• Sending important service notifications

Website Analytics and Improvement (Legal Basis: Legitimate Interest)

• Analysing website usage to improve user experience
• Understanding customer needs and preferences
• Optimising our services and website performance
• Developing new features and services

Legal Compliance (Legal Basis: Legal Obligation)

• Complying with applicable laws and regulations
• Maintaining records as required by law
• Responding to legal requests and proceedings

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

Insurance Providers

With your consent, we may share relevant information with insurance providers to obtain quotes and facilitate policy purchases. This sharing is necessary to provide our comparison services.

Service Providers

We may share data with trusted third-party service providers who assist us in operating our website and providing our services, including:

• Website hosting and technical support providers
• Email marketing and communication platforms
• Analytics and advertising services (Google Analytics, Google Ads)
• Customer relationship management systems

Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of our users or others.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods are as follows:

• Contact enquiries: 3 years from last contact to provide ongoing support
• Website analytics data: 26 months as per Google Analytics default settings
• Marketing communications: Until you unsubscribe or withdraw consent
• Legal compliance records: As required by applicable laws (typically 7 years)

After the retention period expires, we securely delete or anonymise your personal data unless we are required to retain it for legal purposes.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@peaknetworker.top or call +351 211 767 691. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure hosting and backup procedures
• Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your personal data to countries outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses approved by the European Commission
• Certification schemes and codes of conduct
• Binding corporate rules for multinational companies

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data in violation of applicable data protection laws. In Portugal, the supervisory authority is: